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| Solutions | Full-time
About Us
We are ambitious to build a great global brand and we also take a lot of pride in having built a world-class product and continue to do so in a cutting edge field like Natural Language Understanding.
Today, interface provides an out-of-the-box AI Assistant that acts as a “Personal Bank Teller” to help customers 24x7 through every step of the journey from a prospect to a customer. It is used by several financial institutions (FIs) across 5 countries spanning millions of conversations. Our customers have already witnessed over $50M+ ROI in just under 12 months.
Our vision is to put an AI-powered Person Banking Assistant in everyone's pocket that not only helps with day-to-day banking needs but also helps with financial education to help each individual achieve financial wellness.
As a Conversation Experience Specialist you will be in charge of :
- Exceptional writing and editing skills in English
- Excellent conversational design and analytical skills
- Prior Customer Handling Experience Preferred
- Has critical thinking ability
- Previous experience in content creation and modification for chatbots preferred
- A thirst for knowledge and a love of research
- You have a growth mindset and can’t resist learning about new developments in your field
- Educational Qualification: BA/B.Sc. with first-class
- 3+ years of experience in Content Writing/Web writing/Training/Customer Support Specialist. Banking domain will be an added advantage.
- Good Team Player
You can be a great fit if you are :
- Create documents for capturing onboarding data based on the financial institution's requirements
- Build conversational flows, product/service recommendation workflows of a chatbot experience
- Define the tone of the Digital AI Assistant
- Craft the conversation flows.
- Create an Ontology and Knowledgebase to support chatbot experiences.
- Monitor the content Performance of Bot and make updates to the Knowledgebase.
- Review customer feedback on chatbot behavior and document actions that are taken.
- Work on witty and clever responses to small talk
- Reviewing and analyzing all the logs to improve BOT performance
- Defect tracking
- Suggest improvements/enhancements to the existing knowledge base
- Report bugs and errors to development teams
- Defining the in-scope and out-score knowledge base
- Ability to configure customer use cases and test the platform
- Interact/Communicate with customer on use-cases & editorial design