Conversational Experience Specialist

Bengaluru, Karnataka, India | Solutions | Full-time


About Us

We are ambitious to build a great global brand and we also take a lot of pride in having built a world-class product and continue to do so in a cutting edge field like Natural Language Understanding. 

Today, interface provides an out-of-the-box AI Assistant that acts as a “Personal Bank Teller” to help customers 24x7 through every step of the journey from a prospect to a customer. It is used by several financial institutions (FIs) across 5 countries spanning millions of conversations. Our customers have already witnessed over $50M+ ROI in just under 12 months.

Our vision is to put an AI-powered Person Banking Assistant in everyone's pocket that not only helps with day-to-day banking needs but also helps with financial education to help each individual achieve financial wellness.

As a Conversation Experience Specialist you will be in charge of :

  • Exceptional writing and editing skills in English
  • Excellent conversational design and analytical skills
  • Prior Customer Handling Experience Preferred 
  • Has critical thinking ability 
  • Previous experience in content creation and modification for chatbots preferred
  • A thirst for knowledge and a love of research
  • You have a growth mindset and can’t resist learning about new developments in your field
  • Educational Qualification: BA/B.Sc. with first-class 
  • 3+ years of experience in Content Writing/Web writing/Training/Customer Support Specialist. Banking domain will be an added advantage. 
  • Good Team Player 

You can be a great fit if you are :

  • Create documents for capturing onboarding data based on the financial institution's requirements 
  • Build conversational flows, product/service recommendation workflows of a chatbot experience
  • Define the tone of the Digital AI Assistant 
  • Craft the conversation flows. 
  • Create an Ontology and Knowledgebase to support chatbot experiences. 
  • Monitor the content Performance of Bot and make updates to the Knowledgebase.   
  • Review customer feedback on chatbot behavior and document actions that are taken.
  • Work on witty and clever responses to small talk 
  • Reviewing and analyzing all the logs to improve BOT performance 
  • Defect tracking 
  • Suggest improvements/enhancements to the existing knowledge base 
  • Report bugs and errors to development teams 
  • Defining the in-scope and out-score knowledge base 
  • Ability to configure customer use cases and test the platform 
  • Interact/Communicate with customer on use-cases & editorial design